My Village Plants > Privacy and Cookie Policy
Privacy and Cookie Policy

Cookie and Privacy Policy

This Privacy and Cookie Policy explains how we use the information we collect and how you can limit our use of that personal data.

What information do we gather?

We may gather information that relates to and can identify you (e.g. your name and address when ordering products) and information that does not identify you (e.g. a visitor’s behaviour patterns when they visit and move through our website).

How do we gather information?

Information is gathered in two ways:

  1. Indirectly via the web site (see Cookies in Use below)
  2. Directly when you buy an item or subscribe to an offer for goods or services.

How we use cookies on this website

We use cookies and similar programming tools across our website to improve its performance and to enhance your user experience.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you visit a site or page or use a particular feature of the site. The cookie will help the website to recognise your device on any further visit. Web beacons and Flash or other similar files can also do the same thing. The term cookies in this policy refers to all files that are used to store or collect information in this way.

In most cases, cookies improve a site’s performance and enhance your user experience.

There are several functions cookies serve. For example, they remember your user name and preferences, analyse how well the website is performing, or allow us to recommend services we believe will be relevant and of most use to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie may store your user name or enable a personal ‘Hi John’ greeting.

Cookies may be either “session”cookies or “persistent”cookies. A session cookie will expire at the end of the user session, when the web browser is closed.

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (they can however be deleted by the user before the expiry date).

Most cookies won’t collect information that identifies you, and will instead collect more general information such as how a user arrives at and uses the websites, or a user’s general location.

Generally cookies fall into four different types:

  • Essential cookies
  • Performance Cookies
  • Functionality Cookies
  • Behaviourally Targeted Advertising Cookies

Essential cookies are necessary for basic expected functionality, such as keeping items in your shopping basket as you switch pages, or keeping you logged in. Refusing these cookies will usually break the operation of a site.

Cookies in use

For you to form a view of the intrusion or not of cookie use on this site and to aid your rights to privacy online we have run a detailed cookie audit and know this website uses these cookies:



More information


Holds your comments (if you write them) in our commenting system IntenseDebate, by Automattic, the people who developed WordPress.

Automattic Privacy Policy


Necessary to maintain login and comment management for our commenting system IntenseDebate.

Automattic Privacy Policy


Necessary to maintain login and comment management for our commenting system IntenseDebate.

Automattic Privacy Policy

Google Analytics

Collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.

YouTube (privacy enhanced)

YouTube has a ‘no cookie’ privacy enhanced version which unfortunately still sets cookies. These appear to be harmless and there is currently no way to avoid them.

Google Privacy Policy

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Use of your information

We might use your personal information to ensure any products or services you receive are correctly managed, or to contact you by email, mail or telephone to let you know about any of our products, services or promotions (which, in some cases may be provided by third parties) if you give us permission.

If you have subscribed to any services or purchased goods from us, we will use the information you provide to keep you updated on additional goods or services unless you tell us otherwise.

Accessing and updating your personal information

You can update your details and marketing preferences by e-mail at our contact address.

You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send an email to us. There will be an administrative charge of £5.00 for providing a copy of this information.


No data transmission over the Internet can be entirely secure, therefore we cannot guarantee the security of your personal information or use of the website. Any information that you send is at your own risk and may be read by others. However, once we have received your personal information we use strict procedures to protect the security of your personal information.

Disclosing your information

We may disclose your personal information if we are required to do so by law or in good-faith believing such action is necessary to comply with the law.

We never sell personal information, or pass it to third parties for marketing purposes without your permission.

Where we store your personal information

The personal information that we collect is stored within the European Economic Area (“EEA”).

Changes to this Policy

If we change our Policy, we will post the changes on this page.

Please check the website regularly for any changes to this Policy.

If you don’t feel we’re adhering to this Policy, what should you do?

If you believe that we have not adhered to this Policy, please notify us by email and we will try to solve the problem immediately.